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UPS
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UPS Company Overview

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UPS

● Active
Logistics · Atlanta, GA · Est. 1907
LogisticsSupply ChainE-CommerceTransportationHealthcare Logistics↗ Website
$100B
Valuation
$91.1B
Revenue
490k+
Employees
1907
Founded

UPS (United Parcel Service) is the world's largest package delivery company and a leading global provider of supply chain management solutions, delivering over 25 million packages per day to more than 220 countries and territories. The company operates a vast network of ground and air transportation assets, serving e-commerce retailers, enterprise shippers, and healthcare logistics customers with end-to-end supply chain services.

Recent Press
5 items
Press Release·2026-01-30
UPS Reports Full-Year 2025 Revenue of $91.1 Billion
UPS reported full-year 2025 consolidated revenue of $91.1B, with adjusted operating profit of $9.4B as the company executed on its "Better Not Bigger" efficiency strategy.
Award·2025-11-20
UPS Named to Dow Jones Sustainability World Index for 22nd Consecutive Year
UPS was included in the Dow Jones Sustainability World Index for the 22nd straight year, recognizing its progress toward 2035 carbon neutrality goals including deploying 12,000 alternative fuel vehicles globally.
Acquisition·2025-10-15
UPS Acquires Andlauer Healthcare Group to Expand Canadian Healthcare Logistics
UPS completed its acquisition of Andlauer Healthcare Group, a Canadian specialty healthcare logistics company, for approximately $1.6B CAD to strengthen its temperature-controlled pharmaceutical delivery network in Canada.
Product Launch·2025-06-12
UPS Launches ORION AI Route Optimization 3.0 for Ground Delivery Fleet
UPS deployed the latest version of its proprietary ORION AI routing system across its US ground delivery fleet, reducing fuel consumption by an estimated 100 million miles annually through dynamic real-time route adjustment.
Press Release·2025-04-29
UPS Releases First Quarter 2025 Earnings
UPS reported its Q1 2025 earnings with CEO Carol Tomé detailing the company's network reconfiguration strategy and cost reduction efforts to improve delivery efficiency and margins.
Company History
8 milestones
James Casey founded UPS in Seattle with $100 borrowed from a friend, initially operating as a messenger service using bicycles before expanding into package delivery.

UPS Organization Structure & Team

Org Chart
490,000 employees · Click a leader to explore their team
406,880 across 12 departments
Chief Executive Officer
Carol Tome
Brian Dykes — Departments
· 406880 people across 12 depts

UPS Financials, Revenue & Market Share

Annual Revenue
$91.1B
-0.9% vs prior year
YoY Growth
-0.9%
From $97.3B to $91.1B
Revenue / Employee
$186K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$97.3B
$100.3B
$91.0B
$91.9B
$91.1B
Market Share
US Domestic Parcel Delivery
28%
share
UPS
28%
FedEx
27%
USPS
32%
Amazon Logistics
8%
Others
5%
$850B
TAM
$220B
SAM
$91.1B
SOM
Revenue Streams
US Domestic Package62%
International Package22%
Supply Chain Solutions16%
Business Units
US Domestic Package62%
The largest segment covering all US ground and air package delivery for e-commerce, small business, and enterprise shippers.
International Package22%
Cross-border package delivery and express services across 220+ countries leveraging UPS owned international air fleet and ground network.
Supply Chain Solutions16%
Healthcare logistics, freight forwarding, customs brokerage, and managed supply chain services for complex enterprise logistics needs.

UPS Internal Tools & Processes

Internal Tools
12 departments
Operations & Delivery280000 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Quality
ISO 9001:2015
Certified
UPS maintains ISO 9001:2015 quality management certification across its global logistics operations, ensuring consistent service quality standards for package delivery and supply chain services worldwide.
Environmental
ISO 14001
Certified
UPS holds ISO 14001 environmental management certification supporting its Rolling Carbon Neutral commitment to deploy 40% alternative fuel vehicles and achieve carbon neutrality across its fleet by 2035.
Quality
GDP (Good Distribution Practice)
Certified
UPS Healthcare facilities are certified under EU Good Distribution Practice guidelines, enabling temperature-controlled pharmaceutical distribution for global biopharma and medical device customers.
Safety
IATA Certified
Certified
UPS Airlines holds IATA certification for dangerous goods handling, enabling safe transport of lithium batteries, hazardous materials, and temperature-sensitive pharmaceuticals on its 500+ aircraft fleet.
Security
C-TPAT
Certified
UPS is a Customs-Trade Partnership Against Terrorism (C-TPAT) certified carrier, ensuring its international supply chain meets US Customs and Border Protection security standards for cross-border shipments.
Security
SOC 2 Type II
Certified
UPS technology platforms including UPS.com, UPS My Choice, and supply chain visibility tools maintain SOC 2 Type II certification protecting customer shipment and business data.
Security
TAPA (Transported Asset Protection)
Certified
UPS facilities handling high-value cargo are TAPA-certified, ensuring physical security controls that protect electronics, pharmaceuticals, and luxury goods shipments in transit.
Regulatory
DOT Compliance
Compliant
UPS complies with US Department of Transportation regulations governing commercial motor carrier operations, driver hours-of-service rules, and hazardous materials transport across its 100,000+ vehicle fleet.
Safety
FAA Part 121
Certified
UPS Airlines operates under FAA Part 121 air carrier certification, authorizing scheduled cargo operations with its Boeing 747, 767, and 757 fleet across domestic and international routes.
Safety
ISO 45001
Certified
UPS is certified under ISO 45001 occupational health and safety management, critical for protecting its 490,000 employees across package sorting facilities, warehouses, and delivery operations.

UPS Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Operations & Delivery· 3 roles

UPS Products & Competitors

Product Suite
3 products · select one to explore
Logistics
Platform
UPS My Choice
Your deliveries. Your way.

UPS My Choice is a consumer delivery management platform with over 100 million enrolled members that gives recipients real-time tracking, delivery alerts, and flexible rerouting options for incoming UPS packages. Members can redirect deliveries to UPS Access Point locations, neighbors, or alternate addresses, and schedule specific delivery windows to eliminate missed delivery attempts.

Use Cases
Redirecting an incoming UPS package to a nearby UPS Access Point locker when not home during the delivery windowReceiving proactive delivery alerts and a 2-hour delivery window notification for a high-value purchase shipped via UPSManaging all incoming UPS deliveries across family members in a single household dashboard with granular delivery preference settings
UPS My Choice
Key Customers
AZ
Amazon
ZP
Zappos
NK
Nike
Competitive Intelligence
VSFedEx Delivery Manager
THEM

FedEx Delivery Manager is FedEx's consumer delivery management tool that allows recipients to customize delivery times, hold packages at FedEx locations, and receive proactive shipment alerts for FedEx parcels.

EDGE

Larger US Access Point network with 80,000+ UPS Access Point and locker locations for convenient package pickup and returns

VSUSPS Informed Delivery
THEM

USPS Informed Delivery provides daily email digests with grayscale images of incoming mail and package tracking, allowing consumers to see what is arriving before it is delivered without rerouting options.

EDGE

Active rerouting and delivery scheduling capabilities that USPS Informed Delivery lacks for package redirection

VSAmazon Delivery Preferences
THEM

Amazon's delivery preferences tool allows Amazon customers to configure default delivery instructions and designate safe drop spots for Amazon-fulfilled orders.

EDGE

Carrier-agnostic platform covering all UPS shipments regardless of retailer, not limited to a single marketplace

Related Companies

FedEx logo
FedEx
Logistics
FedEx is one of the world's largest express transportation and logistics companies, providing time-definite delivery of packages and freight to over 220 countries and territories through its global air-ground network. Operating under the FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office brands, the company handles approximately 16 million shipments per day and is a critical infrastructure provider for global e-commerce, retail, healthcare, and industrial supply chains.