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New Relic
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New Relic Company Overview

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New Relic

● Active
Software · San Francisco, California · Est. 2008
ObservabilityAPMDevOpsSaaSAI↗ Website
$6.5B
Valuation
$1.1B
Revenue
3k+
Employees
2008
Founded

New Relic is an all-in-one observability platform that provides application performance monitoring (APM), distributed tracing, infrastructure monitoring, log management, and real user monitoring in a unified telemetry data platform. Taken private by Francisco Partners and TPG Capital in November 2023 for $6.5B, New Relic serves over 14,000 customers including Adobe, Disney, and Cisco, offering consumption-based pricing that gives engineering teams full-stack visibility without tool sprawl.

Recent Press
5 items
Award·2026-03-24
New Relic Named a Leader in 2026 IDC MarketScape for Worldwide AIOps
New Relic was positioned in the Leaders category of the IDC MarketScape: Worldwide AIOps 2026 Vendor Assessment, marking its third consecutive Leader placement in IDC MarketScape studies covering observability and AIOps. The report cited New Relic's innovative agentic AI and open intelligent observability platform as key differentiators. The recognition was announced on March 24, 2026.
Product Launch·2026-02-25
New Relic Unveils Platform Innovations Connecting Technical Performance to Business Outcomes
New Relic announced a series of platform updates in February 2026 that align technical performance metrics with business KPIs, including Intelligent Workloads for automated dependency discovery, enhanced Digital Experience Monitoring for micro front-end architectures, and New Relic Lens for querying multiple external data sources from within the platform. The announcements were made at the New Relic Now+ 2026 event. The innovations aim to make observability a value driver rather than just an operational tool.
Product Launch·2026-01-22
New Relic Launches Observability Solution for ChatGPT-Hosted Apps
New Relic announced an observability solution on January 22, 2026, that gives developers complete visibility into applications hosted within ChatGPT, including those built with custom GPT and ChatGPT connector features. The solution surfaces iframe-level telemetry and request data from within ChatGPT-hosted apps, removing a key blind spot for teams running production AI workloads. It extends New Relic's intelligent observability platform into the growing ecosystem of AI-native applications.
Press Release·2026-01-20
New Relic Report: IT Outages Cost Financial Services $1.8 Million Per Hour
New Relic published its Observability Forecast for Financial Services on January 20, 2026, revealing that high-impact IT outages cost financial services companies an average of $1.8 million per hour. The report found that the industry is accelerating adoption of observability tooling in response to frequent outages and surging enterprise AI usage. It highlighted a clear link between AIOps usage and measurable increases in engineer productivity.
Product Launch·2025-11-04
New Relic Launches Agentic AI Monitoring and MCP Server
New Relic announced the launch of Agentic AI Monitoring and the New Relic MCP Server on November 4, 2025, providing automatic visibility into every agent and tool call within multi-agent AI collaborations. The Agents Service Map visualizes inter-agent interactions and offers drill-down into individual agent performance details and traces, with no additional instrumentation required. The MCP Server enables AI tools such as GitHub Copilot, ChatGPT, Claude, and Cursor to directly query New Relic observability data.
Company History
8 milestones
New Relic was founded by Lew Cirne, creator of the Wily Technology APM platform acquired by CA Technologies, with the vision of building a SaaS-native application performance monitoring solution accessible to all engineering teams.

New Relic Organization Structure & Team

Org Chart
2,600 employees · Click a leader to explore their team
2,445 across 12 departments
Chief Executive Officer
Bill Staples
David Barter — Departments
· 2445 people across 12 depts

New Relic Financials, Revenue & Market Share

Annual Revenue
$1.1B
+9% vs prior year
YoY Growth
+9%
From $748M to $1.1B
Revenue / Employee
$423K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$748M
$825M
$926M
$1.0B
$1.1B
Market Share
Application Performance Monitoring & Observability
11%
share
New Relic
11%
Datadog
24%
Dynatrace
18%
Splunk
15%
Others
32%
$55B
TAM
$20B
SAM
$926M
SOM
Revenue Streams
Platform Subscription92%
Professional Services8%
Business Units
New Relic Platform100%
Single unified all-in-one observability data platform sold globally to engineering and SRE teams on consumption-based pricing across APM, infrastructure, logs, browser, and AI monitoring.

New Relic Internal Tools & Processes

Internal Tools
12 departments
Engineering900 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Security
SOC 2 Type II
Certified
New Relic maintains SOC 2 Type II attestation for its all-in-one observability platform, providing enterprise customers verified assurance that New Relic's systems securely handle the sensitive application telemetry, logs, and infrastructure metrics ingested from customer environments.
Security
ISO 27001
Certified
New Relic holds ISO 27001 certification for its information security management system, demonstrating systematic controls protecting the petabytes of customer telemetry data processed daily across the New Relic observability platform.
Regulatory
FedRAMP Moderate
Certified
New Relic holds FedRAMP Moderate authorization, allowing U.S. federal civilian agencies to use New Relic's APM, infrastructure monitoring, and log management capabilities for applications handling controlled unclassified information.
Privacy
GDPR
Compliant
New Relic's data processing practices comply with GDPR, offering EU data residency in Frankfurt, Standard Contractual Clauses, and a comprehensive Data Processing Agreement covering all telemetry data types ingested from European enterprise customers.
Privacy
HIPAA
Compliant
New Relic offers HIPAA-eligible configurations with Business Associate Agreements, enabling healthcare organizations to use New Relic observability for monitoring applications that process protected health information in clinical and administrative systems.
Security
PCI DSS
Compliant
New Relic supports PCI DSS compliance for payment card industry customers by providing APM and log monitoring capabilities for cardholder data environments with appropriate data masking and audit-ready observability controls.
Privacy
CCPA
Compliant
New Relic complies with the California Consumer Privacy Act, providing enterprise customers with data subject request capabilities and privacy controls for telemetry data that may contain personal information about California-based users.
Security
CSA STAR Level 2
Certified
New Relic has achieved CSA STAR Level 2 certification for its cloud-based observability platform, providing enterprise customers third-party validated assurance of cloud security controls across the New Relic data ingestion and storage infrastructure.
Privacy
ISO 27018
Certified
New Relic is certified to ISO 27018, ensuring that observability telemetry data — including logs, traces, and metrics from customer applications — is handled according to internationally recognized cloud privacy standards.
Accessibility
WCAG 2.1 AA
Compliant
New Relic's observability platform and dashboards conform to WCAG 2.1 AA accessibility guidelines, ensuring that engineering and operations teams of all abilities can monitor system performance, investigate incidents, and manage alerts without barriers.

New Relic Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering· 3 roles

New Relic Products & Competitors

Product Suite
5 products · select one to explore
Software
Analytics
New Relic APM
See every transaction, every time

New Relic Application Performance Monitoring (APM) provides code-level visibility into the performance of applications written in Java, Python, Node.js, .NET, Ruby, Go, and PHP — tracking transaction traces, error rates, throughput, and service dependencies with automatic instrumentation. Engineering teams use it to diagnose performance bottlenecks, reduce error rates, and meet SLA commitments for production applications running in cloud, containerized, and on-premise environments.

Use Cases
Identifying the slow database query causing a 3-second page load regression in a Java e-commerce application using New Relic APM distributed tracesSetting up APM error rate alerts for a Node.js microservice to catch production exceptions before they impact customer checkout flowsUsing New Relic APM service maps to visualize upstream and downstream dependencies for a .NET application experiencing intermittent latency spikes
New Relic APM
Key Customers
ADBE
Adobe
DIS
Disney
CSCO
Cisco
Competitive Intelligence
VSDatadog APM
THEM

Datadog APM is Datadog's distributed tracing and application performance management module enabling engineering teams to trace requests across microservices, identify latency bottlenecks, and correlate performance data with infrastructure metrics and logs.

EDGE

New Relic APM's all-in-one pricing model includes APM traces, logs, infrastructure, and browser monitoring for a single consumption-based price with no per-agent fees

VSDynatrace
THEM

Dynatrace is an AI-powered observability and application performance monitoring platform providing full-stack monitoring of applications, infrastructure, and digital experiences using its Davis AI engine for automated root cause analysis.

EDGE

New Relic APM offers broader language support and a faster time-to-value for teams instrumenting existing applications with minimal configuration

VSAppDynamics
THEM

AppDynamics is a full-stack application performance monitoring platform, part of Cisco, used by enterprises to monitor application health, detect anomalies, and correlate performance to business outcomes.

EDGE

New Relic's open-source OpenTelemetry support allows teams to instrument once and send data to multiple backends without vendor lock-in

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