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PagerDuty
Developer Tools

PagerDuty Company Overview

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PagerDuty

● Active
Developer Tools · San Francisco, CA · Est. 2009
DevOpsIncident ManagementSaaSOperations↗ Website
$1.8B
Valuation
$470M
Revenue
900
Employees
2009
Founded

PagerDuty is a digital operations management platform that helps engineering and IT teams detect, respond to, and resolve incidents faster through real-time alerting, on-call scheduling, and AI-powered automation. Trusted by over 14,000 organizations globally, PagerDuty integrates with hundreds of monitoring tools to provide a unified incident command layer that reduces downtime and improves operational resilience.

Recent Press
5 items
Award·2026-03-24
PagerDuty Named a Leader and Outperformer in 2026 GigaOm Radar for IT Incident Response Platforms
PagerDuty earned Leader and Outperformer status in the 2026 GigaOm Radar for IT Incident Response for the fourth consecutive year, recognized for incident lifecycle orchestration and mobile response capabilities.
Product Launch·2026-03-12
PagerDuty Unveils Next Generation Operations Cloud Platform with Spring 2026 Release
PagerDuty announced the Spring 2026 release of its Operations Cloud Platform, transforming how enterprises achieve digital reliability and advance toward autonomous operations.
Product Launch·2025-10-08
PagerDuty Launches Industry's First End-to-End AI Agent Suite, Cutting Incident Response Times by 50%
PagerDuty unveiled the industry's first end-to-end AI agent suite as part of its Fall 2025 release, enabling customers to resolve incidents up to 50% faster with 150+ platform enhancements.
Company History
8 milestones
Alex Solomon, Andrew Miklas, and Baskar Puvanathasan founded PagerDuty in San Francisco with the vision of building a reliable on-call alerting service for software engineers. The company was initially bootstrapped and accepted into Y Combinator in 2010.

PagerDuty Organization Structure & Team

Org Chart
900 employees · Click a leader to explore their team
1,005 across 12 departments
Chief Executive Officer
Jennifer Tejada
Howard Wilson — Departments
· 1005 people across 12 depts

PagerDuty Financials, Revenue & Market Share

Annual Revenue
$470M
+9% vs prior year
YoY Growth
+9%
From $289M to $470M
Revenue / Employee
$522K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$289M
$341M
$400M
$432M
$470M
Market Share
IT Incident Management and AIOps
18%
share
PagerDuty
18%
Datadog
22%
OpsGenie (Atlassian)
15%
ServiceNow
14%
Splunk On-Call
8%
$25B
TAM
$8B
SAM
$470M
SOM
Revenue Streams
Subscription Software96%
Professional Services3%
Marketplace & Add-ons1%
Business Units
Operations Cloud Platform75%
Core PagerDuty incident management, on-call scheduling, AIOps, and incident response products serving engineering and SRE teams across enterprise and mid-market segments.
Process Automation18%
PagerDuty Process Automation (Rundeck) runbook automation products serving IT operations and NOC teams seeking to codify manual procedures into governed automated workflows.
Status Pages & Add-ons7%
PagerDuty Status Pages and premium add-on modules including advanced analytics, extended data retention, and compliance reporting for enterprise operations teams.

PagerDuty Internal Tools & Processes

Internal Tools
12 departments
Engineering320 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Security
SOC 2 Type II
Certified
PagerDuty maintains SOC 2 Type II certification covering security, availability, and confidentiality trust service criteria, ensuring that controls protecting customer operational data and incident telemetry processed through PagerDuty Operations Cloud meet AICPA standards.
Security
ISO 27001
Certified
PagerDuty holds ISO 27001 certification for its information security management system, demonstrating that the policies and controls governing customer alert data, on-call schedules, and incident records meet internationally recognized security requirements.
Regulatory
FedRAMP Moderate
Certified
PagerDuty has achieved FedRAMP Moderate authorization, enabling US federal agencies and government contractors to use PagerDuty Operations Cloud for managing operational incidents while meeting federal cloud security requirements.
Privacy
GDPR
Compliant
PagerDuty is fully compliant with the EU General Data Protection Regulation, offering EU data residency options, Data Processing Agreements, and privacy controls enabling PagerDuty customers to process incident and operational data in accordance with GDPR obligations.
Privacy
HIPAA
Compliant
PagerDuty offers Business Associate Agreements for healthcare organizations, enabling HIPAA-compliant use of PagerDuty incident management for hospital IT and clinical operations teams where protected health information may appear in incident metadata.
Security
PCI DSS
Compliant
PagerDuty is PCI DSS compliant, ensuring that payment card data referenced in incident alerts and operational runbooks executed through PagerDuty Process Automation is handled in accordance with Payment Card Industry Data Security Standards.
Privacy
CCPA
Compliant
PagerDuty supports California Consumer Privacy Act compliance by providing contractual commitments and data rights tooling enabling customers to manage personal data processed through PagerDuty incident management and on-call scheduling systems.
Security
ISO 27017
Certified
PagerDuty holds ISO 27017 certification for cloud-specific information security controls, demonstrating that PagerDuty cloud service delivery practices for Operations Cloud and Process Automation meet internationally recognized cloud security guidelines.
Accessibility
WCAG 2.1 AA
Compliant
PagerDuty designs its web and mobile operations platforms to conform with WCAG 2.1 Level AA accessibility standards, ensuring that on-call engineers and operations teams with disabilities can use PagerDuty incident management tools effectively.
Security
CSA STAR
Certified
PagerDuty holds CSA STAR Level 2 certification, demonstrating that PagerDuty cloud security practices have been independently assessed by a third-party auditor against the Cloud Security Alliance Cloud Controls Matrix requirements.

PagerDuty Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering· 3 roles

PagerDuty Products & Competitors

Product Suite
5 products · select one to explore
Developer Tools
Incident Management
PagerDuty Operations Cloud
The platform for real-time operations

PagerDuty Operations Cloud is the central incident management platform that aggregates alerts from monitoring, observability, and ticketing tools into a unified operations workspace. It provides intelligent alert grouping, on-call scheduling, escalation policies, and runbook automation to help engineering teams detect and resolve incidents faster with less noise.

Use Cases
Configuring PagerDuty escalation policies and on-call schedules for a 50-engineer SRE team with 24/7 incident coverage across three time zonesUsing PagerDuty intelligent alert grouping to reduce alert noise by 70% by correlating related Datadog and Prometheus alerts into single incidentsIntegrating PagerDuty with Jira and Slack to create automated incident channels and postmortem tickets from every Sev-1 event
No image
Key Customers
CSCO
Cisco
DASH
DoorDash
LEVI
Levi Strauss
Competitive Intelligence
VSOpsGenie
THEM

OpsGenie is Atlassian alert management and on-call scheduling product integrated within the Jira and Atlassian toolchain, designed for software development teams already invested in the Atlassian ecosystem.

EDGE

PagerDuty provides deeper enterprise-grade escalation policies and a broader 700+ native integration library compared to OpsGenie

VSVictorOps (Splunk On-Call)
THEM

Splunk On-Call (formerly VictorOps) is an incident management and on-call scheduling platform that integrates with the Splunk observability ecosystem for teams using Splunk SIEM and monitoring products.

EDGE

PagerDuty offers superior AI-powered alert grouping and a larger integration ecosystem beyond Splunk tooling

VSxMatters
THEM

xMatters is an intelligent communications and incident management platform that focuses on automated workflow orchestration and multi-channel stakeholder notification for enterprise IT operations teams.

EDGE

PagerDuty delivers faster mean time to acknowledge with more granular on-call rotation and escalation configuration

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