Get Started Free
Home›Software›ServiceNow
ServiceNow logo
ServiceNow
Software

ServiceNow Company Overview

ServiceNow logo

ServiceNow

● Active
Software · Santa Clara, California · Est. 2003
ITSMWorkflow AutomationAISaaSCloud↗ Website
$175.7B
Valuation
$13.3B
Revenue
23k+
Employees
2003
Founded

ServiceNow is a cloud-based platform company that enables digital transformation by automating enterprise workflows across IT, HR, customer service, and operations. It serves thousands of global enterprises with its Now Platform, providing low-code tools and AI-powered automation to modernize business processes.

Recent Press
5 items
Product Launch·2026-01-29
ServiceNow Now Assist Passes $600 Million ACV, Targeting $1 Billion by 2026
ServiceNow's Now Assist AI product surpassed $600 million in annual contract value — doubling year-over-year — with the company on track to hit $1 billion ACV by 2026 as enterprise AI adoption accelerated.
Press Release·2026-01-29
ServiceNow Q4 FY2025 Beats Expectations with 19.5% Subscription Revenue Growth
ServiceNow beat Q4 FY2025 expectations with 19.5% subscription revenue growth, a 57% free cash flow margin, and guided 19.5–20% subscription revenue growth for full-year 2026 as AI adoption accelerated.
Partnership·2025-11-10
ServiceNow Deepens AI Partnerships with Microsoft, Anthropic, and OpenAI
ServiceNow expanded AI partnerships with Microsoft (Agent 365 integration), Anthropic (Claude models), and OpenAI in 2025, deepening model access and interoperability to accelerate customer time-to-value for agentic AI workflows.
Product Launch·2025-10-20
ServiceNow Launches AI Control Tower for Multi-Agent and Multi-LLM Governance
ServiceNow launched AI Control Tower — a governance layer for managing multi-agent, multi-LLM AI estates — alongside AI Agent Fabric and no-code AI Agent Studio, with AI Control Tower surpassing its full-year targets within two months.
Acquisition·2025-08-15
ServiceNow Acquires Moveworks to Add Conversational AI for Enterprise IT Service Management
ServiceNow announced the acquisition of Moveworks — a leading conversational AI platform for enterprise IT — in a deal expected to close in late 2025 or early 2026, expanding Now Assist's agentic capabilities for IT teams.
Company History
10 milestones
Fred Luddy founded ServiceNow in 2003 with a vision to build a cloud-based platform for managing enterprise workflows, initially focused on IT service management.

ServiceNow Organization Structure & Team

Org Chart
23,000 employees · Click a leader to explore their team
14,630 across 12 departments
Chief Executive Officer
Bill McDermott
CJ Desai — Departments
· 14630 people across 12 depts

ServiceNow Financials, Revenue & Market Share

Annual Revenue
$13.3B
+22% vs prior year
YoY Growth
+22%
From $5.9B to $13.3B
Revenue / Employee
$578K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$5.9B
$7.25B
$8.97B
$10.98B
$13.3B
Market Share
Enterprise ITSM Platforms
38%
share
ServiceNow
38%
Atlassian
18%
BMC Software
14%
Ivanti
8%
Others
22%
$220B
TAM
$55B
SAM
$11B
SOM
Revenue Streams
Subscription Revenue97%
Professional Services3%
Business Units
Technology Workflows (ITSM/ITOM/SPM)45%
IT-focused workflow products including IT Service Management, IT Operations Management, and Strategic Portfolio Management serving global IT organizations.
Employee Workflows (HRSD)18%
HR Service Delivery and Workplace products automating employee lifecycle events, case management, and self-service portals for HR teams.
Customer Workflows (CSM/FSM)15%
Customer Service Management and Field Service Management connecting front-office customer interactions to back-office fulfillment and field operations.
Creator & Other Workflows22%
App Engine, Integration Hub, Security Operations, and other cross-enterprise workflow products built on the Now Platform.

ServiceNow Internal Tools & Processes

Internal Tools
12 departments
Engineering3200 people · 4 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Security
SOC 2 Type II
Certified
ServiceNow maintains SOC 2 Type II certification across its Now Platform data centers, providing enterprise customers independent verification that security, availability, and confidentiality controls are operating effectively.
Security
ISO 27001
Certified
ServiceNow holds ISO 27001 certification for its information security management system, demonstrating the rigorous controls protecting customer workflow data hosted on the Now Platform globally.
Regulatory
FedRAMP High
Certified
ServiceNow's Government Cloud is FedRAMP High authorized, enabling US federal agencies to deploy ITSM, HRSD, and SecOps workflows in a compliant cloud environment meeting the highest federal security standards.
Security
ISO 27017
Certified
ServiceNow is certified to ISO 27017, the cloud security extension of ISO 27001, confirming cloud-specific controls governing the Now Platform's multi-tenant architecture are properly implemented.
Privacy
ISO 27018
Certified
ServiceNow holds ISO 27018 certification for protection of personally identifiable information in public cloud services, ensuring customer HR and employee data processed through HRSD meets international privacy standards.
Privacy
GDPR
Compliant
ServiceNow operates as a data processor under GDPR for European customers running workflows on the Now Platform, with data residency options in EU data centers and data processing addenda available to all enterprise customers.
Privacy
HIPAA
Compliant
ServiceNow supports HIPAA-compliant configurations for healthcare customers using the Now Platform for patient intake and HR workflows, with Business Associate Agreements available for covered entities.
Security
PCI DSS Level 1
Certified
ServiceNow achieves PCI DSS Level 1 compliance for platform components that handle payment card data, ensuring customers in financial services can use Commerce and CSM workflows in regulated environments.
Security
CSA STAR Level 2
Certified
ServiceNow is certified at CSA STAR Level 2, requiring third-party assessment and validating cloud-specific security practices for enterprise and government customers on the Now Platform.
Regulatory
StateRAMP
Certified
ServiceNow is StateRAMP authorized, enabling US state and local government agencies to deploy Now Platform workflows for citizen services and government IT operations with verified security controls.

ServiceNow Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering· 4 roles

ServiceNow Products & Competitors

Product Suite
8 products · select one to explore
Software
Platform
Now Platform
Low-code application development platform for enterprise workflows

The Now Platform is ServiceNow's foundational cloud platform powering all workflow applications and enabling customers to build custom enterprise apps with low-code tools, AI, and a unified data model. Developers and citizen developers use App Engine Studio to extend ServiceNow or build net-new workflow applications.

Use Cases
Building custom departmental workflow apps with App Engine Studio drag-and-drop interfaceIntegrating third-party systems using pre-built IntegrationHub spokes and REST APIsDeploying Now Assist generative AI capabilities across custom and out-of-box applications
No image
Key Customers
MSFT
Microsoft
EY
EY
KPMG
KPMG
Competitive Intelligence
VSSalesforce Platform
THEM

Salesforce Platform (Force.com) is Salesforce's cloud application development environment enabling developers and admins to build custom business apps on top of Salesforce's infrastructure and data model.

EDGE

Single unified data model spans all enterprise departments without cross-cloud integration complexity

VSOutSystems
THEM

OutSystems is a high-performance low-code application development platform used by enterprises to build, deploy, and manage web and mobile business applications at scale with visual development tools.

EDGE

Enterprise-grade governance and deployment controls built into the platform by default

VSAppian
THEM

Appian is a low-code automation platform used by enterprises to design, automate, and optimize complex business processes and workflows using a visual drag-and-drop development environment.

EDGE

AI-first architecture with Now Assist embedded natively across all low-code development

Related Companies

Oracle logo
Oracle
Software
Oracle Corporation is a global technology company that provides cloud infrastructure, database software, and enterprise applications to businesses of all sizes. Its Oracle Cloud Infrastructure (OCI) and suite of cloud applications including Oracle Fusion, NetSuite, and Cerner serve over 430,000 customers in 175 countries.
Workday logo
Workday
Software
Workday is an American cloud-based enterprise software company that provides Human Capital Management (HCM) and Financial Management applications to large enterprises and public sector organizations. Founded in 2005, it serves over 10,500 customers globally including more than 50% of the Fortune 500, enabling unified workforce and financial planning on a single platform.
IBM logo
IBM
Software
IBM (International Business Machines) is an American multinational technology corporation headquartered in Armonk, New York, specializing in hybrid cloud computing, AI, and enterprise software. Following the 2021 spin-off of managed infrastructure services as Kyndryl and the $34B acquisition of Red Hat in 2019, IBM focuses on the IBM watsonx AI platform, IBM Cloud, Red Hat OpenShift, and IBM Z mainframes serving enterprise and government customers across 175 countries.
Box logo
Box
Software
Box is a cloud content management and file sharing platform that enables enterprises to securely store, manage, and collaborate on content from anywhere. Founded in 2005, Box serves over 100,000 organizations including 67% of the Fortune 500, offering AI-powered tools for document management, workflow automation, and secure collaboration.
Asana logo
Asana
Software
Asana is a work management platform that helps teams organize, track, and manage their work across projects, portfolios, and goals in a single connected workspace. Founded by Facebook co-founder Dustin Moskovitz and former Google engineer Justin Rosenstein, Asana serves over 150,000 paying customers including Amazon, Spotify, and Deloitte, offering workflow automation, AI-powered project intelligence, and cross-functional visibility from individual tasks to company-wide OKRs.
Splunk logo
Splunk
Software
Splunk, now a Cisco company, is the leading platform for unified security, observability, and IT operations intelligence. It ingests and indexes machine-generated data at scale, enabling organizations to detect threats, investigate incidents, and monitor infrastructure through powerful search, dashboards, and AI-driven analytics.