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TouchBistro
Restaurant Technology

TouchBistro Company Overview

TouchBistro logo

TouchBistro

● Active
Restaurant Technology · Toronto, Ontario, Canada · Est. 2010
restaurantPOSSaaShospitalityfood techCanadaprivateiPad↗ Website
$1.2B
Valuation
$150M
Revenue
600
Employees
2010
Founded

TouchBistro is a Canadian restaurant technology company headquartered in Toronto, Ontario, providing an all-in-one restaurant management platform built specifically for the food service industry. The company offers an iPad-based point-of-sale system and integrated suite of software solutions covering reservations, online ordering, loyalty and gift cards, inventory management, labor management, and restaurant analytics. Serving over 29,000 restaurants across 100+ countries, TouchBistro enables restaurant owners to streamline operations, increase revenue, and deliver better guest experiences.

Recent Press
5 items
product_launch·2026-02-28
TouchBistro Releases Workforce Management Module for Multi-Location Restaurant Groups
TouchBistro launched an enterprise Workforce Management module supporting multi-location restaurant groups with centralized scheduling, labor cost forecasting, and compliance tracking. The module integrates with the POS to provide real-time labor-to-sales ratio monitoring and automate compliance with regional labor regulations.
award·2025-11-05
TouchBistro Named Best POS System for Restaurants by G2 for Third Consecutive Year
TouchBistro was named the best POS system for restaurants in G2's annual software awards for the third consecutive year, recognized for outstanding customer satisfaction ratings, ease of use, and restaurant-specific functionality. The recognition is based on verified reviews from restaurant operators worldwide.
partnership·2025-09-18
TouchBistro Partners with DoorDash to Enable Direct Delivery from TouchBistro Online Ordering
TouchBistro announced a partnership with DoorDash to enable restaurants using TouchBistro Online Ordering to access DoorDash Drive for last-mile delivery fulfillment. The integration allows restaurants to own their ordering channel while leveraging DoorDash's driver network without paying marketplace commissions.
financial·2025-07-10
TouchBistro Surpasses $150M ARR as Restaurant Technology Spending Rebounds
TouchBistro reached $150 million in annual recurring revenue, driven by expansion among multi-location restaurant groups and strong attach rates for its integrated payments and loyalty products. CEO Alex Barrotti cited the company's all-in-one platform as a key differentiator in a market consolidating around comprehensive restaurant management solutions.
product_launch·2025-04-22
TouchBistro Launches AI-Powered Menu Intelligence to Help Restaurants Optimize Profitability
TouchBistro introduced Menu Intelligence, an AI-powered analytics feature that analyzes sales data, food costs, and profit margins to recommend menu optimizations. The tool helps restaurant operators identify high-margin stars, reposition underperforming items, and reduce menu complexity to drive profitability.
Company History
10 milestones
TouchBistro is founded by Alex Barrotti in Toronto with the vision of creating a restaurant management platform built specifically for how restaurants work. The iPad-based POS concept addresses a gap in the market for intuitive, affordable restaurant technology designed by people who understand food service.

TouchBistro Organization Structure & Team

Org Chart
600 employees · Click a leader to explore their team
600 across 10 departments
Chief Executive Officer
Alex Barrotti
Sasha Saks — Departments
· 600 people across 10 depts

TouchBistro Financials, Revenue & Market Share

Annual Revenue
$150M
+18% vs prior year
YoY Growth
+18%
From $80M to $150M
Revenue / Employee
$250K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
$80M
$100M
$125M
$150M
Market Share
Canadian Restaurant POS & Management Software
25%
share
TouchBistro
25%
Toast
32%
Square for Restaurants
20%
Lightspeed Restaurant
12%
Revel Systems
6%
$25B
TAM
$8B
SAM
$150M
SOM
Revenue Streams
POS Software Subscriptions40%
Integrated Payments Processing35%
Add-on Modules15%
Hardware & Professional Services10%
Business Units
POS & Core Platform55%
Core cloud-based iPad POS system managing orders, tables, floor plans, and kitchen operations for restaurants.
Payments30%
Integrated payment processing enabling restaurants to accept all payment types through a single provider.
Guest Engagement15%
Loyalty, reservations, and online ordering modules extending the core POS into full restaurant management.

TouchBistro Internal Tools & Processes

Internal Tools
10 departments
Engineering & Platform180 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Payment Security
PCI DSS v4.0
Active
TouchBistro Payments is PCI DSS Level 1 compliant, the highest level of payment card security certification, ensuring all payment card data processed through the platform is protected to the highest industry standard.
Security & Trust
SOC 2 Type II
Active
TouchBistro holds SOC 2 Type II attestation, providing enterprise restaurant groups and franchise operators with independent assurance of security, availability, processing integrity, confidentiality, and privacy controls.
Information Security
ISO 27001:2022
Active
TouchBistro maintains ISO 27001 certification for information security management, protecting restaurant customer data, payment information, and operational data from security threats.
Data Privacy
GDPR
Active
TouchBistro is GDPR compliant for its European restaurant customers and any EU personal data processed through its platform, including guest reservation data, loyalty profiles, and payment information.
California Privacy
CCPA
Active
TouchBistro complies with the California Consumer Privacy Act for its US restaurant customers and their guests, supporting consumer data rights including access, deletion, and opt-out of sale.
Canadian Privacy Law
PIPEDA
Active
As a Canadian company, TouchBistro complies with PIPEDA for the collection and use of personal information about its Canadian restaurant customers, staff, and end-guest data.
Payment Technology
EMV Standard
Active
TouchBistro Payments supports EMV chip card processing standards, reducing card-present fraud liability for restaurant operators and ensuring compatibility with all major chip-enabled payment cards globally.
Accessibility
ADA / AODA
Active
TouchBistro designs its digital products to meet ADA (Americans with Disabilities Act) and AODA (Accessibility for Ontarians with Disabilities Act) accessibility requirements, including accessible online ordering interfaces and guest-facing digital experiences.
Hardware Certification
Apple MFi
Active
TouchBistro hardware accessories including payment terminals and receipt printers are certified under Apple's Made for iPad (MFi) program, ensuring reliable compatibility with the iPad ecosystem on which the TouchBistro POS operates.
Web Accessibility
WCAG 2.1 AA
Active
TouchBistro's web-based portals, online ordering storefronts, and reporting dashboards are designed to meet WCAG 2.1 Level AA accessibility guidelines for users with disabilities.

TouchBistro Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering & Platform· 3 roles

TouchBistro Products & Competitors

Product Suite
5 products · select one to explore
Restaurant Technology
Point of Sale
TouchBistro POS
The POS built by restaurant people, for restaurant people

TouchBistro POS is an iPad-based point-of-sale system purpose-built for restaurants, bars, and food service venues. It enables tableside ordering, bill splitting, menu management, and staff management. Unlike generic POS systems, TouchBistro is designed around restaurant workflows with offline capability, floor plan management, and kitchen display system integration.

Use Cases
Tableside order taking and paymentMenu and modifier managementFloor plan and table managementStaff scheduling and tip managementKitchen display system integration
No image
Key Customers
FSR
Full-service restaurants
QSR
Quick-service restaurants
BAR
Bars and nightclubs
FTK
Food trucks
CAF
Cafes and coffee shops
Competitive Intelligence
VSToast
THEM

A restaurant-focused POS company offering Android-based hardware, payment processing, and restaurant management software used by over 100,000 US restaurant locations

EDGE

TouchBistro's iPad-native design gives servers a more intuitive tableside experience than Toast's Android-based hardware with less familiar mobile UI conventions

VSSquare for Restaurants
THEM

Square's restaurant edition of its POS platform offering table management, menu modifiers, and kitchen display integration for food service businesses

EDGE

TouchBistro's restaurant-only focus means every feature is designed for dining operations vs. Square's horizontal platform that compromises restaurant features for retail compatibility

VSLightspeed Restaurant
THEM

Lightspeed's cloud-based restaurant POS offering menu management, table layout, and kitchen display system integration for full-service and quick-service restaurants

EDGE

TouchBistro's offline mode continues processing orders and payments during internet outages that Lightspeed's cloud-dependent system can't handle without connectivity

VSRevel Systems
THEM

An iPad-based enterprise POS platform serving multi-location restaurants and retailers with proprietary hardware bundles and centralized management capabilities

EDGE

Lower upfront hardware cost with iPad-based system vs. Revel's proprietary hardware bundles that require larger capital commitment for new restaurant openings

Related Companies

Toast logo
Toast
Restaurant Technology
Toast is the leading restaurant technology platform that provides cloud-based point-of-sale, payments, online ordering, marketing, payroll, and operations software purpose-built for the foodservice industry. Founded in 2011 in Boston and publicly listed on the NYSE (TOST), Toast served over 164,000 restaurant locations in 2025 — from single-location cafes to multi-unit enterprise chains — processing over $140 billion in annualized gross payment volume with $2B+ in recurring revenue.