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Zoom
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Zoom Company Overview

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Zoom

● Active
Software · San Jose, California · Est. 2011
Video ConferencingCommunicationsSaaSAI↗ Website
$22B
Valuation
$4.7B
Revenue
7k+
Employees
2011
Founded

Zoom Video Communications is an enterprise cloud communications platform providing video conferencing, phone, webinars, and team chat used by over 300 million daily meeting participants. It serves organizations of all sizes with AI-powered collaboration tools, developer APIs, and a marketplace of over 2,500 app integrations through the Zoom App Marketplace.

Recent Press
5 items
Product Launch·2026-03-05
Zoom Expands Agentic AI Platform with Custom AI Agents and 10 New Connectors
In March 2026, Zoom expanded its enterprise agentic AI platform with custom AI agents, 10 new secure connectors, AI-first canvases, and Zoom AI Services spanning Zoom Workplace, Phone, and CX.
Press Release·2026-02-24
Zoom Reports FY2026 Revenue of $4.87 Billion, Up 4.4% Year-Over-Year
Zoom posted fiscal year 2026 revenue of $4,868.8 million with GAAP net income of $1.9 billion ($6.18 per share), nearly double the prior year, and Q4 revenue of $1.247 billion up 5.3%.
Product Launch·2025-12-10
Zoom Launches AI Companion 3.0 with Agentic Workflows Across Third-Party Apps
Zoom launched AI Companion 3.0 in December 2025, an agentic AI surface that converts meetings into tasks, briefs, and documents, with personal workflows and secure connectors spanning Zoom and third-party platforms.
Press Release·2025-11-01
Zoom Phone Surpasses 10 Million Seats Globally
Zoom Phone crossed 10 million seats worldwide during fiscal year 2026, marking a significant enterprise milestone as Zoom expands from video conferencing into full unified communications.
Acquisition·2025-09-01
Zoom Acquires BrightHire to Strengthen AI-Powered Recruiting Capabilities
Zoom acquired BrightHire during fiscal year 2026 to add AI-driven interview intelligence and structured hiring workflows, enhancing Zoom Workplace's HR and talent acquisition offerings.
Company History
9 milestones
Eric Yuan, former VP of Engineering at Cisco WebEx, left to found Zoom Video Communications in San Jose after Cisco rejected his idea for a mobile-friendly video platform, initially building the product with 40 engineers from WebEx.

Zoom Organization Structure & Team

Org Chart
7,400 employees · Click a leader to explore their team
7,220 across 12 departments
Chief Executive Officer
Eric Yuan
Michelle Chang — Departments
· 7220 people across 12 depts

Zoom Financials, Revenue & Market Share

Annual Revenue
$4.7B
+3.1% vs prior year
YoY Growth
+3.1%
From $4.1B to $4.7B
Revenue / Employee
$635K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$4.1B
$4.4B
$4.5B
$4.6B
$4.7B
Market Share
UCaaS & Video Conferencing
16%
share
Zoom
16%
Microsoft Teams
38%
Google Meet
15%
Cisco Webex
12%
Others
19%
$120B
TAM
$42B
SAM
$4.7B
SOM
Revenue Streams
Online (SMB)28%
Enterprise62%
Other (Hardware & Services)10%
Business Units
Zoom Meetings & Collaboration55%
Core video conferencing, Zoom Rooms, Webinars, and Events serving 220,000+ enterprise customers globally.
Zoom Phone & Contact Center30%
Cloud PBX with 5.5M+ seats and Zoom Contact Center expanding Zoom into full UCaaS and CCaaS.
AI & Platform (AI Companion, Docs, SDK)15%
AI Companion features, Zoom Docs, and developer platform including Zoom App Marketplace and Zoom SDK licensing.

Zoom Internal Tools & Processes

Internal Tools
12 departments
Engineering2800 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Security
SOC 2 Type II
Certified
Zoom holds SOC 2 Type II certification, providing independent verification that its video conferencing, phone, and contact center infrastructure meets rigorous security, availability, and confidentiality controls protecting enterprise customer data.
Security
ISO 27001
Certified
Zoom's information security management system is ISO 27001 certified, demonstrating a systematic approach to managing sensitive enterprise meeting data, recordings, and chat logs across its global cloud infrastructure.
Regulatory
FedRAMP Moderate
Certified
Zoom for Government holds FedRAMP Moderate authorization, enabling US federal agencies and state/local governments to use Zoom Meetings and Zoom Phone in compliance with federal cloud security requirements.
Privacy
HIPAA
Compliant
Zoom's healthcare-specific configuration supports HIPAA-compliant telehealth deployments, enabling hospitals, clinics, and health systems to conduct patient video consultations under a signed Business Associate Agreement.
Privacy
GDPR
Compliant
Zoom complies with GDPR requirements for EU customers and employees, providing data processing agreements, data subject rights workflows, and configurable data residency options for EU meeting and recording data.
Privacy
FERPA
Compliant
Zoom supports FERPA-compliant configurations for K-12 and higher education customers, enabling schools and universities to use Zoom Meetings for virtual instruction while protecting student education records.
Security
ISO 27017
Certified
Zoom is certified under ISO 27017 for cloud service security controls, covering the specific risks of cloud-hosted meeting, recording, and communication services used by Zoom's 220,000+ enterprise customers.
Privacy
ISO 27018
Certified
Zoom holds ISO 27018 certification for protection of personally identifiable information in public cloud services, governing how meeting participant data, chat messages, and recordings are handled in Zoom's cloud infrastructure.
Security
PCI DSS
Compliant
Zoom's billing and payment processing infrastructure complies with PCI DSS standards, securing cardholder data for enterprise customers purchasing Zoom licenses and Zoom Phone services through direct subscription.
Accessibility
WCAG 2.1 AA
Compliant
Zoom's desktop and mobile applications conform to WCAG 2.1 AA accessibility guidelines, supporting screen readers, keyboard navigation, and closed captioning to ensure users with disabilities can participate fully in Zoom meetings.

Zoom Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering· 3 roles

Zoom Products & Competitors

Product Suite
8 products · select one to explore
Software
Platform
Zoom Phone
Cloud phone system with calling, SMS, and voicemail

Zoom Phone is a cloud-based PBX and UCaaS solution integrating voice calling, SMS, voicemail, and call management natively into the Zoom platform. With over 12 million seats deployed globally, it allows enterprises to replace legacy PBX systems with a fully managed cloud phone service in 47+ countries.

Use Cases
Replacing a legacy on-premises PBX with Zoom Phone for a distributed workforce across 10 countriesEnabling click-to-call from Salesforce CRM using Zoom Phone's native integrationManaging call queues and IVR routing for a customer-facing support team using Zoom Phone admin portal
No image
Key Customers
SU
Stanford University
UBER
Uber
RAK
Rakuten
Competitive Intelligence
VSRingCentral
THEM

RingCentral is a cloud communications platform providing unified communications, business phone, video conferencing, team messaging, and contact center solutions for enterprises and SMBs.

EDGE

Native integration with Zoom Meetings eliminating the need for a separate UCaaS vendor

VSMicrosoft Teams Phone
THEM

Microsoft Teams Phone is Microsoft's cloud PBX solution that replaces traditional phone systems with enterprise telephony features—voicemail, call transfer, IVR—delivered within the Microsoft Teams platform.

EDGE

Faster provisioning and simpler admin portal without requiring Microsoft 365 licensing

VSVonage
THEM

Vonage (Ericsson) is a cloud communications platform providing CPaaS APIs for voice, video, SMS, and messaging, enabling developers and enterprises to embed communications into applications and workflows.

EDGE

Deeper AI meeting-to-phone context continuity with Zoom AI Companion across all channels

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