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Freshworks
SaaS

Freshworks Company Overview

Freshworks logo

Freshworks

● Active
SaaS · San Mateo, CA · Est. 2010
SaaSCustomer ServiceCRMIT Service Management↗ Website
$3.8B
Valuation
$728M
Revenue
5k+
Employees
2010
Founded

Freshworks is a cloud-based SaaS company offering a suite of business software products including Freshdesk for customer support, Freshsales for CRM, Freshservice for IT service management, and Freshchat for conversational support. Serving over 67,000 businesses globally, Freshworks is known for delivering enterprise-grade software with mid-market simplicity and competitive pricing.

Recent Press
5 items
Press Release·2026-02-10
Freshworks Reports Fourth Quarter and Full Year 2025 Results, Achieves First-Ever Full-Year Profitability
Freshworks reported $222.7M in Q4 2025 revenue (14% YoY growth), reached $907M ARR, and achieved full-year profitability for the first time in company history.
Product Launch·2025-11-13
Freshworks Launches AI-Powered Capabilities to Elevate Employee Experience
Freshworks unveiled new Freddy AI agent enhancements and Freshservice capabilities at its Refresh event, enabling proactive IT service delivery and conversational insights for enterprise teams.
Product Launch·2025-11-13
Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation
Freshworks introduced the Freshdesk Command Center, Vertical AI Agents with prebuilt workflows, and Freddy AI Insights to deliver faster, more personalized customer support at scale.
Award·2025-06-18
Freshworks Named a Visionary in 2025 Gartner Magic Quadrant for CRM Customer Engagement Center
Freshworks was recognized as a Visionary in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center, cited for Freshdesk product breadth, Freddy AI capabilities, and strong value proposition for mid-market and regional enterprise customers seeking Zendesk and Salesforce alternatives.
Company History
8 milestones
Girish Mathrubootham and Shan Krishnasamy founded Freshdesk in Chennai after Girish experienced poor customer service and realized enterprise help desk software was overpriced and difficult to use. The company launched with a mission to make great customer service accessible to businesses of all sizes.

Freshworks Organization Structure & Team

Org Chart
5,300 employees · Click a leader to explore their team
5,090 across 12 departments
Chief Executive Officer
Girish Mathrubootham
Dennis Woodside — Departments
· 5090 people across 12 depts

Freshworks Financials, Revenue & Market Share

Annual Revenue
$728M
+20% vs prior year
YoY Growth
+20%
From $371M to $728M
Revenue / Employee
$137K
Annual revenue per full-time employee
Revenue Growth
2021
2022
2023
2024
2025
$371M
$498M
$596M
$713M
$728M
Market Share
Customer Service & IT Service Management Software
4%
share
Freshworks
4%
Salesforce
22%
ServiceNow
15%
Zendesk
9%
HubSpot
8%
$120B
TAM
$28B
SAM
$728M
SOM
Revenue Streams
Subscription Software94%
Professional Services4%
Marketplace & Add-ons2%
Business Units
Customer Experience (CX)55%
Freshdesk customer support and Freshchat conversational messaging products serving support teams across all customer segments, including Freddy AI Self Service for automated deflection.
IT Service Management (ITSM)35%
Freshservice IT service management platform serving IT and business operations teams in mid-market and enterprise organizations, the fastest-growing Freshworks business unit.
CRM & Sales10%
Freshsales CRM and Freshmarketer marketing automation products serving sales and marketing teams primarily in SMB and mid-market segments.

Freshworks Internal Tools & Processes

Internal Tools
12 departments
Engineering1800 people · 3 roles
Standards & Certifications
10 standards
Compliance frameworks, security audits, and quality certifications this company maintains.
Security
SOC 2 Type II
Certified
Freshworks maintains SOC 2 Type II certification across its cloud infrastructure, validating that the security, availability, and confidentiality controls protecting customer data in Freshdesk, Freshservice, and Freshsales meet AICPA trust service criteria requirements.
Security
ISO 27001
Certified
Freshworks holds ISO 27001 certification for its information security management system, demonstrating that the policies and controls governing customer data across Freshdesk, Freshservice, Freshsales, and Freshchat meet internationally recognized security standards.
Quality
ISO 9001:2015
Certified
Freshworks maintains ISO 9001:2015 certification for its quality management system, ensuring consistent quality in product engineering, support delivery, and professional services across its global operations in San Mateo, Chennai, and other offices.
Privacy
GDPR
Compliant
Freshworks is fully compliant with the EU General Data Protection Regulation, providing Data Processing Agreements, EU data residency options, and privacy tools enabling Freshworks customers to process end-user data through Freshdesk and Freshservice in accordance with GDPR requirements.
Privacy
CCPA
Compliant
Freshworks supports California Consumer Privacy Act compliance by offering contractual commitments and data rights tooling that enable Freshworks customers to respond to consumer requests about personal data processed through Freshdesk and Freshsales.
Privacy
HIPAA
Compliant
Freshworks offers Business Associate Agreements for healthcare organizations deploying Freshdesk or Freshservice to manage patient communications and IT service requests, enabling HIPAA-compliant workflows where protected health information may be present.
Security
PCI DSS
Compliant
Freshworks is PCI DSS compliant, ensuring that payment card data referenced in customer support tickets handled through Freshdesk or processed in Freshsales transactions meets Payment Card Industry Data Security Standards.
Accessibility
WCAG 2.1 AA
Compliant
Freshworks designs Freshdesk, Freshservice, and Freshsales to conform with WCAG 2.1 Level AA accessibility guidelines, ensuring that agent workspaces, self-service portals, and customer-facing chat widgets are accessible to users with disabilities.
Security
CSA STAR
Certified
Freshworks holds CSA STAR Level 1 certification, publicly disclosing its cloud security practices through the Cloud Security Alliance STAR Registry to provide enterprise customers with transparency on how data is protected across Freshworks infrastructure.
Security
ISO 27017
Certified
Freshworks holds ISO 27017 certification for cloud-specific information security controls, demonstrating that its cloud service delivery practices for Freshdesk, Freshservice, and other products meet internationally recognized cloud security guidelines.

Freshworks Interview Preparation

Interview Prep
Role-specific interview questions and keywords. Select a department, then click any role to prepare.
Engineering· 3 roles

Freshworks Products & Competitors

Product Suite
5 products · select one to explore
SaaS
Customer Support
Freshdesk
Delight your customers with effortless customer service

Freshdesk is a cloud-based customer support platform that helps businesses manage customer conversations across email, chat, phone, social media, and messaging from a unified agent inbox. With AI-powered automation, self-service portals, and SLA management, Freshdesk serves over 60,000 companies ranging from small startups to large enterprises seeking a simpler alternative to legacy help desks.

Use Cases
Managing multi-channel support tickets from email, Twitter, and WhatsApp in a unified Freshdesk inbox with automated assignmentConfiguring Freshdesk SLA policies and escalation rules to meet enterprise response time commitments across multiple support tiersBuilding a Freshdesk self-service portal with AI-powered article suggestions to deflect common customer queries before ticket creation
No image
Key Customers
BST
Bridgestone
HMC
Honda
PSO
Pearson
Competitive Intelligence
VSZendesk Support
THEM

Zendesk Support is a ticketing-based help desk platform that centralizes customer conversations from multiple channels into an agent workspace with SLA management, automations, and enterprise-grade reporting.

EDGE

Freshdesk delivers comparable enterprise features at a significantly lower per-seat price with faster time to value

VSSalesforce Service Cloud
THEM

Salesforce Service Cloud is an enterprise customer service platform built on the Salesforce CRM, offering case management, AI-powered agent assistance, and deep integration with the broader Salesforce ecosystem.

EDGE

Freshdesk requires no Salesforce dependency and provides a simpler admin experience for teams outside the Salesforce ecosystem

VSIntercom
THEM

Intercom is an AI-first conversational support platform combining a shared inbox, Fin AI Agent, and Help Center designed for SaaS companies seeking high-volume automated resolution.

EDGE

Freshdesk provides broader channel support including phone and social alongside AI automation with lower pricing for high-seat-count deployments

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