Compliance frameworks, security audits, and quality certifications this company maintains.
Regulatory
CRTC Conditions of Service
CompliantRogers operates under CRTC-issued conditions of service for its wireless, broadcasting distribution undertaking (BDU), and programming service licences, including mandatory Canadian content contribution requirements, accessibility provisions, and the Shaw acquisition consent conditions requiring network reliability investment commitments.
Rogers complies with Canada's PIPEDA and the forthcoming Consumer Privacy Protection Act (CPPA) for the collection and management of subscriber personal data including call records, location data, browsing activity, and payment information across its wireless and cable networks.
Rogers' Information Security Management System (ISMS) covering its network operations, customer data centres, and digital platforms is certified to ISO 27001, following the 2022 national outage that triggered mandatory security and resilience investment commitments to the CRTC.
Rogers is PCI DSS compliant for all credit and debit card transactions processed through Rogers.com, My Rogers app, retail stores, and Chatr and Freedom Mobile branded payment channels, protecting subscriber payment card data across all consumer touchpoints.
Rogers complies with Canada's Anti-Spam Legislation (CASL) for all commercial electronic messages sent to subscribers, including promotional offers, service notifications, and marketing communications from Rogers, Fido, Chatr, and Freedom Mobile brands.
Rogers' digital properties including Rogers.com, My Rogers app, and Ignite TV interface conform to WCAG 2.1 AA accessibility standards, supporting the CRTC's accessibility requirements under the Accessible Canada Act for telecommunications service providers.
Rogers for Business cloud and managed network services platforms hold SOC 2 Type II certification, providing enterprise customers with independent assurance of security, availability, and confidentiality controls for their managed connectivity and cloud data services.
Rogers publishes annual TCFD-aligned climate disclosures covering physical risks to its network infrastructure from extreme weather, transition risks from energy costs and carbon pricing, and its targets to achieve net-zero GHG emissions across its network and operations by 2050.
Regulatory
Broadcasting Act
CompliantRogers Media complies with Canada's Broadcasting Act and CRTC programming regulations for its Sportsnet, City TV, and radio licences, including Canadian content (CanCon) programming quotas, Canadian programming expenditure (CPE) requirements, and independent production fund contributions.
Rogers' Environmental Management System covering its network operations, data centres, and corporate facilities is certified to ISO 14001, governing energy consumption management, electronic waste recycling, and GHG emissions reduction from Rogers' tower and data centre infrastructure.