Compliance frameworks, security audits, and quality certifications this company maintains.
TELUS holds ISO 27001 certification for its information security management systems, protecting customer and enterprise data across its national telecom and TELUS Health platforms.
TELUS Business Solutions and TELUS Health maintain SOC 2 Type II certification, giving enterprise and healthcare customers independent assurance of TELUS's security and availability controls.
TELUS complies with Canada's PIPEDA (Personal Information Protection and Electronic Documents Act), governing the collection, use, and disclosure of personal information of its 17 million customer connections.
TELUS Health's electronic medical records and digital health services comply with Ontario's Personal Health Information Protection Act (PHIPA), enabling it to securely manage patient health data for Canadian practitioners.
TELUS holds ISO 14001 environmental management certification and has committed to achieving net-zero greenhouse gas emissions by 2030, making it one of the greenest telecom operators in North America.
Regulatory
CRTC Regulatory Compliance
CompliantTELUS operates under CRTC licensing requirements, meeting all obligations for wireless spectrum, wholesale network access, and CRTC accessibility and 9-1-1 service mandates across Canada.
TELUS's payment infrastructure for TELUS Mobility billing and TELUS Health payment processing is PCI DSS Level 1 certified, protecting payment card data for millions of monthly billing transactions.
TELUS maintains ISO 9001 quality management certification across its network operations and customer service processes, supporting consistent service delivery to 17+ million retail and business connections.
TELUS's digital properties including telus.com, My TELUS app, and TELUS Health platforms comply with WCAG 2.1 AA, fulfilling TELUS's commitment to accessible digital services for all Canadians.
Environmental
GHG Protocol
CompliantTELUS reports its Scope 1, 2, and 3 greenhouse gas emissions in accordance with the GHG Protocol Corporate Standard, supporting its net-zero by 2030 commitment and annual sustainability disclosures.